SHIPPING POLICY
* Features: Delivery Times will vary according to products and delivery provinces.
* Delivery times are indicated in working days (from Monday to Friday) and will start counting from the payment confirmation in our bank account, Virtual POS or Paypal.
Items will always be delivered within the agreed delivery period below:
Professionals:
– Professional orders will be delivered within 48-72 hours and palletized or boxed courier is used.
Individuals:
– Cash orders: Shipping via courier 24h-48h (made from Monday to Friday before 3:00 p.m.).
– Pre-paid orders (card, paypal): Shipping via courier 24h-48h (made from Monday to Friday before 3:00 p.m.).
– Orders placed after 3:00 p.m. (regardless of the payment method) will be processed and sent by courier the next day in progress (transit time 24h / 48h).
The transport will be € 17.50 for all orders.
* Delivery hours: The transport agency will make shipments from Monday to Friday in the morning or afternoon. If the schedule offered by the transport agency is not to your liking, you can modify it to a time that suits your comfort. We recommend that in case of disagreement with the transport agency, you contact us, so that we can help you with the management.
** Note: Keep in mind that if your population is far from a large urban nucleus or city, or has less than 5000 inhabitants, the choice of delivery days will not be as extensive, as will the possibility of delivery tomorrow or late. In these cases, a possible delay should also be taken into account.
* Determining factors: In case of non-compliance with the delivery date specified in more than 14 working days, the buyer may choose to cancel the order and receive the amount paid. Failure to deliver will not be considered as such if it has been delayed of its own free will or if the buyer could not be located using the information provided by the buyer.
* Incidence in shipping: BLOW BIJOUX will not be able to send the items if due to errors in the customer’s shipping data; false or doubtful shipping or registration data; computer errors; computer processing error; typographical failure in the product information sheet; Stock error or error in the chosen flavors, could not contact the customer to solve the problem.
* Insurance: Orders travel covered with insurance for 100% of the value of the merchandise. In the event that your shipment has damage due to transport, you must indicate the anomalies on the carrier’s delivery note. No claims will be accepted after 24 hours from receipt of the merchandise. Any claim motivated by damage to transport must be addressed to BLOW BIJOUX within the indicated period. Remember to never throw away the packaging of the products until you check that they are in perfect condition and verify that all the products match the ones you ordered.
* Customs management: Canary Islands, Ceuta, Melilla and other areas that require the management of a customs agent, will entail additional expenses (customs clearance, local taxes, etc …) for which BLOW BIJOUX is not responsible, always complying with the current legislation. If the shipping area is exempt from general taxes, and is adapted to local legislation, the website will exclude or add the corresponding amounts, but in no case will customs clearance and / or taxes corresponding to the area be managed or covered. of destination that may occur.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 calendar days without justification.
The withdrawal period will expire 14 calendar days from the date of delivery of the order.
To exercise the right of withdrawal, you must notify us of your name, full address and contact telephone number or email address and your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email).
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
In the event of your withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the least expensive delivery method. that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means